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Shipping & Returns

Shipping Policy

Thank you for considering TheFurnitureKart for your furniture needs! We are committed to providing you with the best possible service and product, including timely delivery of your order.

Shipping Policy:

  1. Delivery Timeframe: We aim to deliver your furniture order within 7 to 14 business days from the date of purchase. However, please note that delivery times may vary depending on your location and the availability of the product. We will keep you updated with the delivery status of your order through email and SMS.

  2. Shipping Charges: We offer free shipping across India for all orders placed on our website.

  3. Delivery Partner: We partner with reputed logistics companies to deliver your order. Our delivery partners will attempt to deliver the product at the shipping address provided by you. In case you are not available to receive the product, our delivery partner will make a maximum of two attempts to deliver the product before it is returned to our warehouse. Additional charges may apply for re-delivery.

  4. Inspection at the Time of Delivery: We request you to inspect the product at the time of delivery. In case you notice any damage or defects, please inform our delivery executive immediately. We will make all efforts to replace the product as soon as possible.

  5. Delay in Delivery: In case there is a delay in the delivery of your order due to unforeseen circumstances, we will keep you informed through email and SMS. We will also provide an estimated delivery date.

  6. Cancellation of Order: If you wish to cancel your order, please inform us within 24 hours of placing the order. We will refund the amount paid by you through the original mode of payment by cutting 2-3% of the payment gateway charges.

  7. Return and Refund Policy: We have a hassle-free return and refund policy. If you receive a damaged or defective product, please inform us on the same day of delivery. We will arrange for the product to be picked up from your location and provide you with a replacement or a refund. The return shipping costs will be bear by your side.

  8. We hope that you will have a pleasant shopping experience with us. If you have any further queries, please do not hesitate to contact us.

Return & Exchange Policy

Thank you for choosing to shop from The Furniture Kart! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.

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Return Policy:

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  1. Eligibility: You can return any product purchased from us within 15 days of delivery. Please ensure that the product is unused and in its original packaging with all tags intact.

  2. Process: To initiate a return, please contact our customer service team via email or phone. Our team will guide you through the return process, including arranging for the pickup of the product from your location.

  3. Refund: Once we receive the returned product and verify its condition, we will initiate a refund. The refund amount will be the original purchase amount minus the 2.5-3% payment gateway charges along with shipping charges incurred by us for the initial delivery of the product. The refund will be processed through the original mode of payment.

 

Exchange Policy:

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  1. Eligibility: You can exchange any product purchased from us within 15 days of delivery. Please ensure that the product is unused and in its original packaging with all tags intact.

  2. Process: To initiate an exchange, please contact our customer service team via email or phone. Our team will guide you through the exchange process, including arranging for the pickup of the product from your location and delivery of the new product.

  3. Logistics Fee: In case of an exchange, you will be charged the logistics fee for the delivery of the new product. The logistics fee will be communicated to you at the time of initiating the exchange.

  4. Refund: If the exchanged product is of a lower value than the original product, we will initiate a refund for the difference. The refund will be processed through the original mode of payment.

  5. Please note that we reserve the right to reject returns or exchanges that do not meet our eligibility criteria. We also do not accept returns or exchanges for customized or made-to-order products.

  6. We hope that you will have a satisfying shopping experience with us. If you have any further queries, please do not hesitate to contact us.

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